In the workplace, this “preloaded” bias affects daily life. For example, when we have team meetings and we discuss tasks and actions, we do our best to understand what has been said and move forward with what we have agreed. And that`s how it`s about not getting their points with the speakers, and the listeners don`t get the information they want. From these discussions put on, equally well-drafted agreements and, before we knew it, we prepared ourselves for some epic misunderstandings. Pay attention to these unspoken agreements in your own world. How much can you identify? Can you create businesses that serve you and your customers, employees or peers? In the sense of “establishment” there are some good practices for listening and speaking, to conclude clear and achievable agreements for all parties involved. I train in my own organization and advise my clients to do the same in all their interactions. Wouldn`t it be nice if we knew what all these unspoken agreements are? Would that not facilitate the conclusion of advantageous agreements and, if so, if we actually respect them? Second, agree: the ultimate part of showing someone you`ve listened to and fully understood the expectations is your action. If you respect the agreements, you cement not only as a good communicator, but also as a person of integrity who keeps his word. We all come from different places and we are resurrected in different ways. Because of our personal history, we are conditioned to see the world from a certain point of view. This perspective is unique to our own education, and although others have similar views, they are never exactly the same. The reward of an organization that practices active listening and speaking around chords is very lively.
A team synchronized with all members is a team capable of working with optimal strength. Buyers and owners have reached a special agreement. This agreement benefits both parties. You never say that. They negotiate and don`t tremble. It`s just understood. That is the tacit agreement. Unspoken and poorly communicated agreements are like small time-delay bombs that can leave at any time. And the more we do not practice good communication as spokespersons and listeners, the more we produce these little time-delay bombs that will explode if we least expect and cause enormous chaos. Our lives are animated by the multitude of agreements we make every day.
Non-binding non-verbal chords are a kind of magic in human interaction. They do not include lawyers, contracts or regulations. A simple understanding between two parts to which each adheres. To unravel all this, we have to start with ourselves. Third, renegotiating agreements that you may not be able to respect: familiarizing with colleagues can lead to tacit assumptions that they do not object to you launching a deadline or providing only part of what you have promised. This is an imaginary and tacit agreement that may not be true at all. If you have to break a deal, you renegotiate first with all the players involved and have enough time for everyone to adapt again. Then move forward in good faith. I sometimes call it “the hypnosis of youth,” the things we learn early on, that become our opinion on how the world should work and how to play the game of life.
And that is the beginning of the agreements that we are beginning to conclude with ourselves. Fourth, clean up broken chords: no one is perfect, and sometimes you find yourself in a situation that prevents you from complying with your agreement. If this happens, take responsibility and make no apologies. If the agreements are broken, this can be an opportunity to re-engage in the team and ask the parties involved how you can do it properly.